Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your personal information.
Last Updated: January 15, 2025 | Effective Date: January 1, 2025
Table of Contents
1. Introduction
Welcome to Sushi Hub ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sushihab.com, use our services, or interact with us in any way.
By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.
📍 Who We Are
Sushi Hub
567 Pacific Hwy, St Leonards NSW 2065, Australia
ABN: XX XXX XXX XXX
Website: sushihab.com
2. Information We Collect
We collect information that you provide directly to us, as well as information that is automatically collected when you use our services.
Personal Information You Provide
When you interact with our services, you may provide us with:
- Contact Information: Name, email address, phone number, and delivery address
- Account Information: Username, password, and account preferences
- Payment Information: Credit card details, billing address (processed securely through our payment providers)
- Order Information: Food orders, dietary preferences, special instructions
- Communication Data: Messages, feedback, reviews, and survey responses
- Employment Information: Resume, work history, and qualifications (for job applicants)
Information Automatically Collected
When you visit our website, we automatically collect certain information:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on pages, click patterns, referring URLs
- Location Data: General geographic location based on IP address
- Cookies and Similar Technologies: See our Cookie Policy for details
3. How We Use Your Information
We use the information we collect for various purposes, including:
To Provide Our Services
- Process and fulfill your food orders
- Manage your account and preferences
- Facilitate delivery and catering services
- Process payments securely
- Provide customer support and respond to inquiries
To Improve Our Services
- Analyze usage patterns and optimize our website
- Develop new menu items and services based on preferences
- Conduct research and analytics
- Troubleshoot technical issues
For Marketing and Communications
- Send promotional offers and newsletters (with your consent)
- Notify you about promotions, discounts, and special events
- Personalize your experience with relevant recommendations
- Administer contests, sweepstakes, and loyalty programs
For Legal and Security Purposes
- Comply with legal obligations and regulations
- Protect against fraud and unauthorized transactions
- Enforce our terms and conditions
- Protect our rights, property, and safety
4. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to collect and store information about your interactions with our website.
Types of Cookies We Use
- Essential Cookies: Required for basic website functionality, such as maintaining your shopping cart and processing orders
- Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous analytics data
- Functional Cookies: Remember your preferences, such as language and location, to provide enhanced features
- Marketing Cookies: Track your browsing activity to deliver relevant advertisements and measure campaign effectiveness
🍪 Managing Your Cookie Preferences
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For detailed information about cookies and how to manage them, please visit our Cookie Policy.
5. Third-Party Services
We work with trusted third-party service providers to help us operate our business and provide services to you. These partners may have access to your personal information only to perform specific tasks on our behalf.
Service Providers We Use
- Payment Processors: Secure payment processing (e.g., Stripe, Square)
- Delivery Partners: Third-party delivery services (e.g., DoorDash, Uber Eats)
- Analytics Providers: Website analytics (e.g., Google Analytics)
- Email Services: Marketing and transactional emails
- Customer Support: Help desk and support ticket systems
- Cloud Hosting: Secure data storage and website hosting
Data Sharing
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:
- With your consent or at your direction
- To comply with legal obligations or respond to lawful requests
- To protect our rights, privacy, safety, or property
- In connection with a business transfer, merger, or acquisition
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Security Measures Include
- SSL/TLS encryption for data in transit
- Encrypted storage for sensitive data
- Regular security assessments and audits
- Access controls and authentication protocols
- Employee training on data protection
- Secure payment processing through PCI-DSS compliant providers
🔒 Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Order and transaction data is typically retained for 7 years for tax and legal compliance purposes.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information under applicable privacy laws, including the Australian Privacy Act 1988.
Your Rights Include
- Right to Access: Request a copy of the personal information we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete information
- Right to Deletion: Request deletion of your personal information (subject to legal obligations)
- Right to Restrict Processing: Request limitation of how we use your data
- Right to Data Portability: Receive your data in a structured, commonly used format
- Right to Object: Object to processing of your information for certain purposes
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days. We may need to verify your identity before processing your request.
📧 Opting Out of Marketing
You can opt out of receiving promotional emails by clicking the "unsubscribe" link in any marketing email, or by contacting us directly. Please note that you may still receive transactional communications related to your orders.
8. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
9. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last Updated" date at the top of this policy
- Post a notice on our website
- Send an email notification to registered users (for significant changes)
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Privacy Inquiries
Our Privacy Officer is available to address any questions or concerns about your personal information.