Terms of Service

By accessing, browsing, or using our Website and Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms constitute a legally binding agreement between you and Sushi Hub Pty Ltd ("Sushi Hub," "we," "us," or "our").

1.1 Eligibility

To use our Services, you must:

• Be at least 18 years of age, or have parental/guardian consent if under 18
• Have the legal capacity to enter into binding contracts
• Provide accurate and complete information when creating an account or placing orders
• Not be prohibited from using our Services under Australian law

1.2 Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our Website. Your continued use of our Services after any changes constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.

2.1 Permitted Use

You may use our Services for lawful purposes only. You agree to use our Website and Services in accordance with all applicable laws, regulations, and these Terms.

2.2 Prohibited Activities

When using our Services, you agree NOT to:

• Use the Services for any unlawful purpose or in violation of any applicable laws
• Impersonate any person or entity, or falsely state or misrepresent your affiliation
• Interfere with or disrupt the Services or servers connected to the Services
• Attempt to gain unauthorized access to any portion of the Services or any systems or networks
• Use automated systems, bots, or scrapers to access or collect data from our Website
• Transmit any viruses, malware, or other harmful code
• Engage in any conduct that restricts or inhibits anyone's use of the Services
• Use the Services for any commercial purpose without our written consent
• Place fraudulent orders or provide false payment information

3.1 Placing Orders

When you place an order through our Website or at our restaurant:

• You are making an offer to purchase products at the prices displayed
• All orders are subject to acceptance and availability
• We reserve the right to refuse or cancel any order for any reason
• You must provide accurate delivery/pickup information

3.2 Pricing

All prices displayed on our Website are in Australian Dollars (AUD) and include GST where applicable. We make every effort to ensure pricing accuracy, but errors may occur. If we discover a pricing error after you have placed an order, we will notify you and give you the option to proceed at the correct price or cancel the order.

3.3 Payment

We accept the following payment methods:

• Credit cards (Visa, MasterCard, American Express)
• Debit cards
• Apple Pay and Google Pay
• Cash (for in-store and delivery orders where applicable)

3.4 Cancellations and Refunds

Due to the perishable nature of our food products:

• Orders cannot be cancelled once preparation has begun
• Refunds may be provided at our discretion for quality issues
• Contact us within 24 hours of receiving your order to report any issues
• Refunds will be processed to the original payment method within 5-10 business days

4.1 Delivery Areas

Delivery is available within designated areas around our restaurant location. Delivery availability and fees are determined at checkout based on your delivery address.

4.2 Delivery Times

Estimated delivery times are provided at checkout but are not guaranteed. Actual delivery times may vary due to:

• Order volume and kitchen capacity
• Traffic and weather conditions
• Distance from our restaurant
• Accuracy of delivery address provided

4.3 Delivery Acceptance

You must be available to accept delivery at the specified address. If you are unavailable, the driver may leave the order in a safe location or return it to the restaurant, and no refund may be provided.

5.1 Our Intellectual Property

All content on our Website and related to our Services, including but not limited to:

• The Sushi Hub name, logo, and brand identity
• Website design, layout, and user interface
• Text, graphics, images, and photographs
• Recipes, menu descriptions, and nutritional information
• Software, code, and technical specifications
• Marketing materials and promotional content

are the exclusive property of Sushi Hub or our licensors and are protected by Australian and international copyright, trademark, and other intellectual property laws.

5.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Website for personal, non-commercial purposes. This license does not include the right to:

• Modify, reproduce, or distribute any content from our Website
• Use our trademarks or branding without written permission
• Create derivative works based on our content
• Use our content for commercial purposes

5.3 Trademark Notice

"Sushi Hub" and our logo are registered trademarks of Sushi Hub Pty Ltd. Unauthorized use of our trademarks is strictly prohibited and may result in legal action.

6.1 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability and fitness for a particular purpose
• Warranties that the Services will be uninterrupted, error-free, or secure
• Warranties regarding the accuracy or completeness of any content

6.2 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SUSHI HUB AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or goodwill
• Damages arising from your use or inability to use our Services
• Any third-party content or services accessed through our Website

6.3 Maximum Liability

In no event shall our total liability to you exceed the amount you paid for the specific order or service giving rise to the claim, or $100 AUD, whichever is greater.

6.4 Exceptions

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by applicable law, including under the Australian Consumer Law.

You agree to indemnify, defend, and hold harmless Sushi Hub, its officers, directors, employees, agents, licensors, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:

• Your use of or access to our Services
• Your violation of these Terms
• Your violation of any third-party rights, including intellectual property rights
• Any content you submit or transmit through our Services
• Your fraudulent or illegal conduct

8.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law provisions.

8.2 Jurisdiction

Any disputes arising out of or relating to these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia. You agree to submit to the personal jurisdiction of such courts.

8.3 Dispute Resolution

Before initiating any legal proceedings, you agree to first attempt to resolve any dispute informally by contacting us. We will endeavor to resolve any disputes through good-faith negotiations within 30 days.

Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which forms part of these Terms. By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.

10.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Sushi Hub regarding your use of our Services.

10.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

10.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

10.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

10.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including natural disasters, pandemics, strikes, or government actions.